Privacy policy

Privacy Policy
Last updated: March 12, 2025

This Privacy Policy describes how Solhäst ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from www.solhast.com (the "Site") or otherwise interact with us regarding our services. We are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. How We Collect and Use Your Personal Data

We collect personal data to provide and improve our services, fulfill your orders, and comply with legal obligations. The types of data we collect depend on your interactions with us.

A. Information You Provide Directly

  • Contact details: Name, address, phone number, and email.

  • Order details: Billing/shipping address, order history, and payment confirmation.

  • Account details: Username, password, and security credentials.

  • Customer support: Any details you provide in communications with us.

B. Information We Collect Automatically

When you use our Site, we collect:

  • Usage data: IP address, browser type, device details, and interactions with our Site.

  • Cookies & tracking technologies: We use cookies to enhance your experience (see Section 6 below).

C. Information from Third Parties

We may receive data from:

  • Payment processors (e.g., bank details for transaction verification).

  • Delivery and logistics providers to fulfill your orders.

  • Marketing and advertising partners for promotions (with your consent).

2. Legal Basis for Processing Data

We process your data under the following legal bases:

  • Contractual necessity: To fulfill orders and provide services.

  • Legitimate interests: For security, fraud prevention, and business analytics.

  • Legal compliance: To meet tax, accounting, and regulatory requirements.

  • Consent: For marketing communications (which you can opt out of at any time).

3. How We Share Your Personal Data

We do not sell your personal data. However, we may share your data with:

  • Service providers (e.g., Shopify for e-commerce, payment processors, couriers).

  • Marketing & advertising partners (only with your consent).

  • Legal authorities when required by law.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Retention periods vary depending on legal, operational, and tax requirements.

5. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data where legally applicable.

  • Right to Restrict Processing: Ask us to limit how we use your data.

  • Right to Data Portability: Receive your data in a structured format.

  • Right to Object: Object to data processing, including marketing.

  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at hello@solhast.com. You also have the right to file a complaint with the UK Information Commissioner’s Office (ICO).

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, visit our [Cookie Policy] (insert link if applicable).

7. International Data Transfers

We use Shopify as our e-commerce platform, which means some of your personal data may be processed and stored in the United States or other countries where Shopify operates. Shopify is responsible for implementing appropriate security and compliance measures.

To ensure UK GDPR compliance, Shopify relies on:

  • UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) to safeguard data transfers.

  • Industry-standard security measures to protect your personal data.

For more details on how Shopify processes your data, please refer to their Privacy Policy.

We remain responsible for ensuring your data is handled securely when processed by Shopify and other third-party service providers.

8. Security Measures

We implement technical and organizational measures to protect your personal data. However, no system is completely secure, and we encourage you to take precautions, such as using strong passwords.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: hello@solhast.com